Our Policies

Hannah Sutton Massage Therapy operates this website and is responsible for the policies outlined here.


We understand things can crop up so you may need to cancel your appointment. If you need to cancel, please let us know at the earliest opportunity. There will be a charge of 100% of the treatment fee for same day cancellations and non-attendance. Our therapists often work with waiting lists, so we need as much notice as possible to be able to fill the appointment.


As demonstrated in this privacy policy, we are committed to protecting and preserving your privacy as you visit our website.  This policy also applies when you are communicating with us electronically.

This privacy policy sets out how we process the personal information that we collect from you. This also applies to information that you provide to us through our website. We confirm that we will keep your information secure. Most importantly,  we fully comply with all applicable UK data protection legislation and regulations, for example, GDPR.

It is important that you read this privacy policy carefully.  Accordingly, when you visit this website, you are accepting and consenting to the practises described in this policy.

Types of information we may collect from you

Firstly, we may collect, store, and use the information you give us when you fill in forms on our website. This includes information you provide when you submit a contact/enquiry form. The information you give us could include, for example, your name, address, e-mail address and phone number.

Equally, we may automatically collect other information, for example:

  • technical information including a truncated and anonymised version of your Internet protocol (IP) address.
  • browser type and version.
  • operating system and platform.
  • information about your visit including what pages you visit.
  • how long you are on the website.
  • the method you used to get to the website (including date and time).
  • page response times.
  • length of visit.
  • what you click on.
  • which documents you downloaded.
  • any download errors you encountered.


Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website. Furthermore, it also allows us to improve our website for you. We use the information in several ways, for instance:

  • to provide you with information and/or services that you request from us.
  • to administer our site.  This may also include troubleshooting.
  • for statistical purposes.
  • to improve our site and, therefore, ensure that content is presented in the most effective manner for you.

We collect information anonymously. It is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Click here to find out how Google uses this information.

Disclosure of your information

When you provide information to us, it will either be emailed directly or alternatively, stored on a secure server. We use a trusted third-party website and hosting provider to manage the website. Most importantly, this provider meets high data protection and security standards. Also, they are bound to keep any information they process on our behalf, confidential by contract. Any data that is collected is kept securely and equally important, it is only processed in the manner we instruct them to.

We would like to confirm that we do not rent, sell or share personal information about you with other people or non-affiliated companies.

Additionally, we use all reasonable efforts to ensure that your personal data is not disclosed to regional or national institutions and authorities.  The law may, however, require us to disclose it.

Security and debugging

We would like to point out that, unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, ultimately, we cannot guarantee its security when being transmitted to our website.  Any transmission is at your own risk. Once we have received your information, again, we use strict security procedures to try to prevent unauthorised access.

Third-party links

We would like to clarify that the website contains links to and from third-party websites. If you follow a link to any of these websites, it is important to note that they have their own privacy policies. Furthermore, we do not accept any responsibility or liability for these policies. To be sure, please check these policies before you submit any personal information to them.

Your rights – access to your personal data

It is your right to have your personal information processed lawfully (“Subject Access Right”). You can exercise your right in accordance with data protection laws and regulations. You must make any subject access request in writing to hsmassage@yahoo.com
As a result, we will provide your personal information to you within the statutory time frames. We may need to request further information from you so we can trace all the personal information that we may be holding. In the event that you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO). Click 
here to contact the ICO.

Changes to our policies

Occasionally, we make changes to our policies.  We will post any changes on this page.  Where appropriate, we will also notify you by e-mail. By all means, please check back frequently to see any updates or changes to our privacy policy.



This policy sets out the measures we have taken because of the COVID-19 pandemic. We have followed guidance from the governments’ Working Safely Guidance.  You can click on this link to find out more. Following the lifting of many restrictions, we have sought further guidance. This is so we can further protect our staff, clients and other visitors to the salon. We have adopted the following key behaviours:

Risk assessment

Firstly, we ensure that we have covered COVID-19 in all our risk assessments. During this process, we’ve considered adjustments that might be required for people with disabilities. These adjustments could apply to staff, clients and other visitors to the salon. As a precaution, we regularly review these assessments. We are keeping them updated in line with changes made by the government. 


We ventilate the workplace to allow fresh air in and particles out. And so, this helps manage the risk of Covid-19.


We clean all surfaces regularly using anti-virucidal/anti-bactericidal products. We ask our staff, clients and other visitors to the salon to use the hand sanitiser we provide.

Wearing face masks

The government has stated that wearing face masks in public places is no longer mandatory. Nevertheless, we encourage our clients, staff and visitors to the salon to exercise their own discretion.

Isolation guidelines

Staff self-isolate when required by law. Staff who are isolating do not come into the workplace. Furthermore, once the period of isolation has been served, the staff may return to work. To clarify, it is an offence to do so.

Communication and training

Finally, we update staff on how we are using and updating safety measures.

Please contact us via email at hsmassage@yahoo.com if you require further information about these policies. We will be more than happy to help you.